Return & Refund Policy
Effective Date: July 12, 2026
Thank you for shopping at DreamComfortShop.com. Your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
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You may request a return within 7 days of receiving your order.
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Returned items must be unused, undamaged, and in their original packaging with all accessories included.
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Products showing signs of use, damage caused by the customer, or missing parts may not be eligible for a return.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
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Personal care and hygiene products
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Opened or used items
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Gift cards
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Clearance or final sale items
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed using the original payment method where applicable.
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Refund processing times may vary depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the product so we can assist you promptly.
Return Shipping
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If the return is due to our error (wrong or defective item), we will cover the return shipping costs.
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If the return is for any other reason, the customer may be responsible for the return shipping charges.
Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, it can no longer be cancelled and will be handled according to this Return & Refund Policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Website: DreamComfortShop.com
Email: dreamcomfortshop.info@gmail.com
Phone / WhatsApp: +966 0548734650
We are committed to providing excellent customer service and will do our best to resolve any concerns quickly and fairly.